Our terms and conditions

Once you have placed an order with Lavender Hill Flower Company you are agreeing to the following terms and conditions of business. If you wish to discuss any part of these terms and conditions, please do not hesitate to call us on 01252 711175 to discuss or email info@lavenderhillcompany.co.uk. Please note there is a NO cancellation policy in place on Valentine’s Day, Mother’s Day and at Christmas. Once bespoke orders have been placed, they cannot be cancelled for any reason.

Wedding and event Terms & Conditions 

Lavender Hill Flower Company will provide all the elements listed in your wedding quote.
Any other items added will be charged at an additional cost per item. The quote will be re-issued to reflect any changes. Please note it is the bride & grooms’ responsibility to ensure all their floristry requirements are listed on their final quote, on the day their final balance is due.

To book Lavender Hill Flower Company you have to commit to a minimum spend is £2000.00. If you choose to reduce your flower order before the wedding the minimum spend cannot be reduced below £2000.00

Your final wedding price includes one-hour complimentary wedding consultation and a further 30 minutes final consultation. Any further appointments are liable for an additional charge of £30.00 per hour. Excessive amends to quotations and changes to quotations could result in an additional admin charge being placed onto your bill.

A non-refundable deposit of £400.00 will be required to secure the services of Lavender Hill Flower Company; this can be paid by BACS. We do not accept credit cards.

Final payment can be made by BACS 6 weeks prior to your wedding date. If final payment is not received 6 weeks before the flowers are required, no order will be made until payment is made. In these circumstances you may not be able to secure the exact varieties which you have specified for your wedding. Once payment is received no refund can be made in any circumstances. Also, your quotation cannot be changed.

Lavender Hill Flower Company cannot be held responsible for any failures of delivery of special orders by the wholesaler. In the rare case of delivery failure we will do all we can to substitute the ordered flowers with the nearest varieties to the original order. Small variations in colour and size may occur.

All flowers will be delivered to you in prime condition in water or suitable packaging for maximum shelf life. It is the responsibility of the receiver / caterer/ venue to make sure the flowers are kept in optimum conditions according to the florist’s instructions. Lavender Hill Company cannot be held responsible for any failures in the flowers if these instructions have not been adhered to. Where flowers are installed prior to an event (the day/days before the event), Lavender Hill Company cannot take responsibility for the shelf life and condition of the flowers between installation and the commencement of the event. Any damages or failed flowers will be replaced at an additional charge.

Your quotation includes the cost of setting up the floral elements of your wedding. On the day we cannot help with any other additional styling services, helping with chair covers, assisting in cake construction or any other assistance your guests may require.
If any other additional services are required, you will be sent an additional bill after the wedding.

Pinning of buttonholes/corsages on dresses and suits is done at the wearers own risk. Lavender Hill Flower Company cannot be responsible for any snagging, staining or tearing to delicate materials by any pins or fastenings we supply.

Plant material can be harmful if consumed. For young bridesmaids and page boys please make them aware of the dangers of eating any of the elements in their flowers or buttonholes.

If any elements are being transported from one venue to another by anybody other than Lavender Hill Flower Company staff or associates you do so at your own risk.

On setting up a venue it is the responsibility of the Bride and Groom to make sure access and parking is available near the venue. Any parking charges will be chargeable.

It is the Bride & Groom’s responsibility to inform their caterer/venue co-ordinater of the number of floral decorations you have purchased and where they should be placed. Lavender Hill Flower Company will leave flowers in a designated area (as directed by the venue) and will leave a delivery note for the caterer/venue coordinator if your reception room is not set out at time of delivery. It is not the responsibility of Lavender Hill Flower Company if caterers /venue coordinators do not place your floral decorations into the correct final locations.

To enjoy your day, we will endeavour to be off site 1 hour before your event starts. It is vital to ensure that we have access at suitable times to do this smoothly.

Lavender Hill Flower Company reserve the right to use your event for publicity and marketing purposes for up to a period of 24 months after your event on our website.

Lavender Hill Flower Company owners and staff have the right to work in a safe environment. We will request that any guard dogs on private estates must not be allowed to run free whilst we are working.

Our staff have the right to work in a safe environment. Any verbal or physical threats from clients, their guests or family members will not be tolerated.

We would kindly request that small children are not allowed to play in the area which florists are working.

If you choose not to have set up on the day, it is the Bride and Groom’s responsibility to organise suitable set up. Any breakages or damage to flowers or arrangements will then be their responsibility.

If choosing the hire option for glassware or sundries a £100.00 deposit will be taken by cheque and held for you. If any items are lost, damaged or broken the cost of these will be taken out of your damage deposit.

We reserve the right to take legal steps to remove abusive/ untrue /unprofessional Facebook posts, Twitter bullying or Google reviews from our clients, their associates, friends, and family.

Lavender Hill Flower Company cannot be held responsible to failure to deliver any order due to an Act of God, terrorism, crime, transport failure, illnesses of staff members, extreme weather conditions (including snow and flooding) or denial of access to venues or religious sites.